Terms & Conditions
Welcome to Akshita Hospitals, a trusted multispecialty healthcare provider in Nellore, Andhra Pradesh. These Terms and Conditions govern your access to and use of our website, mobile platforms, hospital facilities, medical services, and all other services offered by Akshita Hospitals. By using our services or accessing our website, you agree to comply with and be bound by the terms set forth below.
Medical Disclamer
- The content on our website and in our hospital is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.
- Always seek the advice of your physician or other qualified health providers with any questions regarding a medical condition.
Patient Registration and Eligibility
- To access healthcare services, patients must register by providing accurate, complete, and current information including personal and medical details.
- False or misleading information may result in denial of services and/or legal action.
- Patients under the age of 18 must be accompanied by a parent or legal guardian, unless otherwise permitted under law
Appointments and Consultations
- Appointments can be booked through our reception desk, phone lines, or online portals.
- We reserve the right to reschedule or cancel appointments in the event of emergencies, unavailability of doctors, or unavoidable circumstances. Patients will be informed of any such changes at the earliest.
- Patients are requested to arrive at least 15 minutes before the scheduled appointment. Delays may result in appointment rescheduling.
- If you are unable to attend an appointment, please cancel or reschedule at least 24 hours in advance.
Payments and Billing
- All consultations, diagnostics, procedures, and services are chargeable unless explicitly stated otherwise.
- Payments must be made in full at the time of service unless prior credit arrangements are approved.
- We accept cash, card, UPI, and select digital payment methods.
- Patients are responsible for understanding their insurance policies and coverage. Akshita Hospitals does not guarantee insurance claim approvals and is not liable for denied or delayed claims.
Medical Records and Information
- Medical records and test reports are the property of Akshita Hospitals but are made available to patients upon request.
- We respect your right to access your health information, subject to applicable laws and internal policies.
- Akshita Hospitals is committed to maintaining the confidentiality and privacy of all patient data in compliance with Indian privacy laws.
Visitor Policy
- Visiting hours and visitor access are regulated for the safety and comfort of patients.
- Only designated visitors are allowed in the patient wards and ICUs during specific visiting hours, unless emergency exemptions are granted.
- Visitors must follow hygiene and safety protocols such as wearing masks and sanitizing hands.
Emergency Services
- Our Emergency Department is open 24/7 for critical and life-threatening medical conditions.
- Emergency services are prioritized based on medical urgency and not on the time of arrival.
- All emergency treatments are subject to prompt billing. In the event of unconscious or unaccompanied patients, the hospital may proceed with lifesaving treatment under implied consent principles.
Conduct and Compliance
- Patients, caregivers, and visitors are expected to conduct themselves respectfully and follow hospital rules.
- Aggressive, abusive, or disruptive behavior towards staff or other patients will result in denial of services and possible legal action.
- Smoking, alcohol, and drug use are strictly prohibited on hospital premises.
Intellectual Property
- All content, including logos, images, text, and software on Akshita Hospitals’ website or promotional material, is the property of the hospital and is protected under applicable copyright and intellectual property laws.
- No part of the website or its content may be reproduced, copied, or distributed without explicit permission.
